People told us they were involved in decisions about their care and felt their views were listened to. Staff engaged with people at every opportunity and we observed people were comfortable and relaxed around staff.
Excerpts from last inspection report
People told us they felt safe. Risks were managed well which meant people were kept safe without their freedom being restricted.
Excerpts from last inspection report
The service was effective. Staff were inducted, trained and supported to ensure they had the skills and knowledge to meet people’s needs.
Excerpts from last inspection report
People told us they felt safe in the home. One person said, “I like it here and I feel safe.” Another person told us staff were very good
Excerpts from last inspection report
We saw staff were available and responsive to people’s needs and care provided was unhurried. Staff we spoke with felt staffing levels were sufficient to provide the care people needed.
Excerpts from last inspection report
People we spoke with told us the food was good and said there was lots of choice.
Excerpts from last inspection report
At this inspection people we spoke with told us their views were listened to and they were involved in decisions about their care and their care plans. One person said about the staff, “They treat me with kindness and compassion.” Another person said, “Staff are nice.”
Excerpts from last inspection report
We saw staff spent time with people and tailored the care and support to meet people’s individual needs. People were relaxed and smiling and there was humour in many of the conversations they had with staff and each other, which created a warm and happy atmosphere.
Excerpts from last inspection report
We saw where people’s behaviour was having a negative impact on others staff intervened promptly and used distraction techniques calmly and sensitively.
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to and another person had been out of the home all day pursuing their own interests. One person said, “I get a choice of what I want to do each day.” Another person told us, “I go to shows and activities.”
Excerpts from last inspection report
Specialist Care
We have found that many of our service users have spent many years suffering painful and disturbing symptoms including fear, anxiety and disorientation. The person has frequently been in conflict with the police and society in general. On many occasions we are the first agency that fully accepts all of the person’s behaviour. This kindness, acceptance and a non shame based approach we show provides the basis upon which our treatment model is devised and implemented. We accept a wide range of people and see them as human beings, not a collection of symptoms that need to be addressed. We specialise in helping those who have had placements that have broken down, and we do not have a set ‘admission criteria’. Our fees are individualised because the care we provide is specifically tailored to each individual.
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